In Proeste Ingeniería Consultoría y Servicios, S.L. we are very aware of the protection of personal data, which is why we present this Privacy Policy that transparently establishes how your personal data is treated and protected.
Therefore, we ensure the confidentiality and privacy of the personal data provided to us through our Customer Service or when formalising the contracting of a product or service in our company.
The information collected below is intended to provide additional and detailed information to interested parties on the Personal Data Protection Policy of Proeste Ingeniería Consultoría y Servicios, S.L., in compliance with the regulations in this area, especially the General Data Protection Regulation of the European Union on the protection of individuals with regard to the processing of personal data and the free movement of such data (EU Regulation 2016/679 of 27 April 2016).
Who is responsible for the processing of your personal data?
The identity and contact details of the co-responsible parties are as follows:
Proeste Ingeniería Consultoría y Servicios, S.L.
CIF: B87176103
Postal address: Rúa Alfonso X el Sabio, 4-6 Bajo (Lugo)
E-mail: buzon@proeste.com
How do we obtain your personal data?
At Proeste Ingeniería Consultoría y Servicios, S.L. we collect your personal data mainly when you:
a) You provide them to us voluntarily to request information about our products and services or to make a complaint by contacting us.
b) You provide them to us when contracting our services.
c) You register and/or participate in any advertising or promotional action/event.
You guarantee that the data provided by any of these means are true, accurate, complete and up to date, and you shall be liable for any direct or indirect damage or harm that may be caused as a result of non-compliance with this obligation.
For what purposes do we process your personal data?
We use your data for different purposes, which you will find detailed below:
- To process any requests, you may make to us by any means (by telephone, e-mail, etc.), for a catalogue, product information, commercial offers or requests for contact/customer service.
- To process the contracting of services
- To monitor compliance with internal processes and the quality of the service provided, including carrying out satisfaction surveys.
- Use of your personal data for commercial purposes, if we have your express and unequivocal consent.
- In the context of business relations with suppliers of products and services
What is the legitimacy for the processing of your data?
The legal basis for each of the above processing operations is as follows:
- To comply with contractual obligations (Art. 6.1.b RGPD): This is the legal basis that enables us to process your personal data, in general, to manage the business relationship between you and Proeste Ingeniería Consultoría y Servicios, S.L., respond to requests for offers, register you as a customer, carry out your requests for services, manage events, send you communications related to your contract, provide customer service, manage accounts, provide support and related training to staff involved in such activities and provide other services related to your account
- Processing within the framework of balancing legitimate interest and rights of the data subject (Art. 6.1.f GDPR): To the extent necessary, we process your data beyond the strict performance of the contract, to safeguard the interests pursued by us or by third parties. For example: Examination and optimization of procedures for needs analysis and direct customer approach; advertising or market and opinion research, unless you have objected to the use of your data; enforcement of legal claims and defense in the event of legal disputes; mediation for business management and the development of products and services, etc.
- Based on your consent (Art. 6.1 a GDPR): Insofar as you have given your consent to the processing of personal data for certain purposes, the criteria for the lawfulness of this processing will be met because of your consent. A consent granted may be revoked at any time, without this revocation in any way affecting the processing of your requests or the business relationship between us
- Due to legal requirements (Art. 6.1 c RGPD): This is the legal basis that enables us to process personal data to meet the requirements of Public Administrations, Judicial Bodies and State Security Forces; compliance with legal obligations (tax, commercial, money laundering, personal data protection, general product safety, etc.)
To whom will your data be disclosed?
No data will be passed on to third parties unless legally obliged to do so.
How long do we keep your data?
Your personal data will be kept by Proeste Ingeniería Consultoría y Servicios, S.L. for the time necessary to fulfil the purpose for which it was collected. If your data is used for several purposes that require us to keep it for different periods of time, we will apply the longest retention period. In that case we will limit access to your data only for the purpose for which they are retained.
- In the case of use of your personal data for purposes for which the legitimate basis is your consent, we will keep your data active until your consent is revoked, or you exercise your rights of erasure or objection to the processing, or for an earlier period if we consider that they are no longer necessary for carrying out commercial activities, either because they are no longer adequate, relevant or up to date
- In the case of use of your personal data for purposes for which the legitimate basis is the performance of a contract, we will keep your data active for the duration of the contractual relationship and up to a maximum of 10 years
- If your personal data is used for purposes for which the legitimate basis is the fulfilment of a legal obligation, we will keep your data for the periods required by the specific applicable regulations (tax, commercial, money laundering, personal data protection, general product safety, etc.)
- In the case of use of your personal data for purposes for which the legitimate interest is the legitimate interest, we will keep your data active for as long as we maintain our legitimate interest
What are your rights when you provide us with your data?
You have the right against Proeste Ingeniería Consultoría y Servicios, S.L. when making a query or requesting a service to:
- Obtain confirmation as to whether Proeste Ingeniería Consultoría y Servicios, S.L. is processing personal data concerning you
- Access your personal data
- Request the rectification of inaccurate data or the completion of incomplete data
- To request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected, and we cease to process them for this purpose
- Request, in certain circumstances, that we restrict the processing of your data, in which case we will only keep it for the purpose of exercising or defending claims
- Object to the processing of your data for direct marketing purposes or in those cases where it is processed because of our legitimate interest, in which case we will no longer process your personal information for such purposes
- Request, in the case of processing carried out by automated means, the portability of the personal data you have provided to Proeste Ingeniería Consultoría y Servicios, S.L., which will be delivered to you in a structured, commonly used and machine-readable format, and to request that it be transferred to another entity responsible for the processing, where technically possible
- Revoke your consent in relation to the processing based on your consent, in which case we will no longer process it for this purpose
- To lodge a complaint with the Spanish Data Protection Agency (https://sedeagpd.gob.es), where you have not obtained satisfaction in exercising your rights
To exercise these data protection rights indicated against Proeste Ingeniería Consultoría y Servicios, S.L., you must send an email to buzon@proeste.com indicating in the subject or as a reference ‘Exercise of RGPD Rights’, specifying your request and proving your identity by attaching a copy of your ID card, passport or other valid document that identifies you.